How You Doin'?
Global Spectrum, operators of the UCF Arena on the campus of University of Central Florida, operate under a customer service philosophy and catch phrase based off the simple question of "How You Doin'?"
Employees at the UCF Arena greet all visitors with a smile and a "How You Doin," according to Global Spectrum's Brian Hixenbaugh, General Manager of the UCF Arena.
The How You Doin' philosophy is a company wide customer service program where the customer is always first. It is to ensure that each and every customer has the best experience each and every time they visit with us here at the UCF Arena.
Global Spectrum wants every visitor's first and last impression impression to be a positive one. The "How You Doin'?" program encourages the staff to go out of their way to make every guest feel more comfortable and treat them with the highest level of customer service at the UCF Arena.
By asking the simple question of "How You Doin'?" the staff at the UCF Arena can constantly evaluate the satisfaction and enjoyment of every guest that enters the building! It is the best way for the company to continue to provide the greatest customer satisfaction to all of its guests and to continue to help them enjoy the event or their experience in the best way possible.
The UCF Arena will reward its employees who excel in this customer service initiative. This recognition of employee excellence can come from both customers and other employees. Fans are encouraged to participate in the rewards program by nominating an employee who exemplifies the new customer service philosophy. Fans can nominate an employee for recognition by issuing "How You Doin'?" cards. To receive cards, please visit the main office on the first floor of the arena.