Global Spectrum, operators of the UCF Arena on the campus of University of Central Florida, have adopted a new customer service philosophy and catch phrase based off the simple question of "How You Doin'?"

Employees at the UCF Arena are now greeting all visitors with a smile and a "How You Doin," according to Global Spectrum's Rodney Reese, general manager of the UCF Arena.

How You Doin' philosophy is a company wide customer service program where the customer is always first. It is to ensure that each and every customer has the best experience each and every time they visit with us.

Global Spectrum wants every visitor's first and last impression and lasting impression to be a positive one. The "How You Doin'?" program encourages the staff to go out of their way to make every guest feel more comfortable and show them that they are treated like royalty at the UCF Arena.

By asking the simple question of "How You Doin'?" the staff at the UCF Arena can constantly evaluate the satisfaction and enjoyment of every guest that enters the building! It is the best way for the company to continue to provide the greatest customer satisfaction to all of its guests and to continue to help them enjoy the event or their experience in the best way possible.

The UCF Arena will reward its employees who excel in this new customer service initiative with prizes. This recognition of employee excellence can come from both customers and other employees. Fans are encouraged to participate in the rewards program by nominating an employee who exemplifies the new customer service philosophy. Fans can nominate an employee for recognition by issuing "How You Doin'?" cards. To recieve cards, please visit the main office on the first floor of the arena.

Global Spectrum (global-spectrum.com) is the fastest growing firm in the public assembly facility management field with more than 70 facilities throughout the United States and Canada. The Philadelphia-based company is part of one of the world’s largest sports and entertainment companies, Comcast-Spectacor, which also owns the Philadelphia Flyers of the National Hockey League, the Philadelphia 76ers of the National Basketball Association, the Philadelphia Phantoms of the American Hockey League, Flyers Skate Zone, a series of community ice skating rinks, Comcast SportsNet Philadelphia, a regional sports programming network, Ovations Food Services, a food and beverage services provider, New Era Tickets, a full-service ticketing and marketing product for public assembly facilities, and Front Row Marketing Services, a commercial rights sales company and 3601 Creative Group, a full-service in-house advertising agency. In a partnership with Disson Skating, Comcast-Spectacor annually produces 10 nationally televised figure skating spectaculars on NBC.