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| Frequently Asked Questions |
Street Address
Building 50
North Gemini Blvd.
Orlando, FL 32816
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Box Office Hours
Mon-Fri 9am to 6pm
Sat. 10am to 2pm
Sun. Closed |
The UCF Arena Box Office has recently been relocated to the East Plaza and Gemini.
Alll ticket purchases, including handicap accessible seating, can be placed over the phone at (407)839-3900. |
Contact the Arena @
(407)823-6006 |
| Q. |
Can Cameras/Recording Device be brought into the Arena? |
| A. |
As a general rule, cameras and recording devices of any kind are not permitted inside the UCF Arena. This is subject to change on an event-to-event basis. If photography is permitted during and event, the device's flash MUST be turned off or patron will be asked to leave the building. If by chance, a patron brings a camera or recording device to an event, the patron will be asked to return that item to his or her vehicle. The UCF Arena cannot hold any personal property belonging to a guest. For further information, please call (407)823-6006. |
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| Q. |
At what time do doors open at the Arena? |
| A. |
The doors generally open one (1) hour prior to the scheduled game/event time. This may vary depending on the event. Guests are encouraged to come early to avoid delays. Some events start with a BLOCK PARTY a few hours before the doors open. Guests are encouraged to attend the BLOCK PARTY and enjoy the good food, cool beverages and fun activities. Once a patron leaves the UCF Arena during an event, there is no re-entry permitted unless another ticket is purchased. |
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| Q. |
When does Will Call open on the day of the event? |
| A. |
Generally, Will Call opens 90 minutes prior to the event. (Example 8:00pm show, Will Call opens at 6:30pm) Will Call is also available to be picked up 24 hours after the initial purchase. |
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| Q. |
Is Alcohol available inside the UCF Arena? |
| A. |
Only during certain events will alcohol be sold at the concession stands inside the UCF Arena. NCAA restrictions do not allow the selling of alcohol at any collegiate event. |
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| Q. |
What if I get hurt or someone needs medical attention? |
| A. |
If medical assistance is required, notify the nearest UCF Arena representative or go directly to the Main Office located on the first floor. |
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| Q. |
Can I Re-Enter the Arena if I walk outside? |
| A. |
Once a patron leaves the UCF Arena during an event, there is no re-entry permitted unless another ticket is purchased. |
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| Q. |
Are the Concession Stands opened at during all events? |
| A. |
In general, there are concession stands open during all ticketed events, which serve a variety of food and drink products. There are exceptions, however. At the request of the show, concession stands could be closed. |
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| Q. |
Do you have a Lost and Found Department? |
| A. |
Any items that have been lost or found should be reported to the Main Office located on the first floor of the arena. Guests may call (407) 823-3070 during normal business hours to inquire about lost and found items. |
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| Q. |
Who shall I contact regarding Renting the Arena? |
| A. |
Whether you are a promoter planning to bring an act to Orlando or a local business looking for a unique place to hold your next company meeting - The UCF Arena has the space you're looking for.
Please contact Ben Gibbs or Lexie Boone at 407.823.3070 |
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| Q. |
Is there an ATM located in the UCF Arena ? |
| A. |
An ATM is located in the lobby and on the second floor. |
| Q. |
Can I smoke at the UCF Arena? |
| A. |
Smoking is not permitted inside the UCF Arena. The designated smoking area is located on the second floor's west concourse. |
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